Privacy Policy

Effective date: 28 September 2025

FastPetPortraits.com cares about your privacy. This Privacy Policy explains what personal data we collect, how we use it, and your rights under the UK GDPR and the Data Protection Act 2018.

 

Who we are

FastPetPortraits.com is the data controller for the personal data described in this policy. You can contact us at support[at]fastpetportraits.com.

 

What we collect

We collect and process the following categories of personal data:

• Identity and contact data: name, email address, billing and delivery details you provide at checkout or through our forms.

• Order and transaction data: products purchased, order notes, coupon use, delivery preferences, and support history. Payment card data is handled by our payment processor and is not stored on our servers.

• Photos and content you submit: pet images and any descriptions or instructions you provide for creating your custom portrait.

• Technical and usage data: device information, browser type, IP address, pages visited, referral source, and interactions with our site. This may be collected via cookies and similar technologies.

• Marketing preferences: your choices about receiving updates and offers.

 

How we use your data and legal bases

We use your data for the purposes below and only where we have a lawful basis:

• To provide our service and fulfil orders including creating and delivering your custom portrait, customer support, and account management. Legal basis: contract performance.

• To send service communications such as order confirmations, delivery updates, and policy changes. Legal basis: contract performance and legitimate interests.

• To improve our website and services, prevent fraud, and ensure security. Legal basis: legitimate interests.

• To send marketing communications if you have opted in, and to measure the effectiveness of those communications. You can opt out at any time. Legal basis: consent or legitimate interests as applicable.

• To comply with legal obligations such as tax and accounting requirements. Legal basis: legal obligation.

 

Sharing your data

We share personal data with trusted service providers only to the extent necessary to deliver our services:

• Payment processors for secure payment handling.

• Printing and shipping partners to produce and deliver your order.

• Hosting, analytics, and email service providers to operate our site and communicate with you.

• Professional advisers or authorities where required by law or to protect our rights.

We do not sell your personal data.

 

International transfers

Some partners may be located outside the UK. Where data is transferred internationally we use appropriate safeguards such as UK approved standard contractual clauses or rely on adequacy regulations where available.

 

Data retention

• Order records and related communications are kept for up to seven years to meet tax and accounting duties.

• Account data and marketing preferences are kept until you request deletion or withdraw consent, or for as long as needed to provide the service.

• Photos and artwork files are kept as long as needed to create and deliver your order and for customer service, then archived or deleted in line with our retention practices.

 

Your rights

You have the right to request access, correction, deletion, and restriction of your personal data. You may object to certain processing and request data portability. Where we rely on consent you may withdraw it at any time. To exercise these rights email support[at]fastpetportraits.com.

You also have the right to complain to the UK Information Commissioners Office. See ico.org.uk.

 

Cookies and similar technologies

We use cookies to make our site work, remember your preferences, secure your session, and understand site use. You can control cookies in your browser settings. Certain cookies are essential and cannot be switched off as they are needed for the site to function.

 

Children

Our services are intended for individuals aged 13 and over. We do not knowingly collect personal data from children under 13.

 

Security

We use technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, but we work to keep your data safe.

 

Changes to this policy

We may update this Privacy Policy from time to time. We will post the new version with a new effective date on this page.

 

Contact

For any privacy questions or requests contact support[at]fastpetportraits.com.